Walch Home | Privacy Policy

Privacy Policy

Walch Education has a policy of establishing trusting relationships with our customers, partners, and visitors. We respect everyone's personal identity and hold any information provided to us in confidence. As evidence of our commitment to our users' privacy, we have disclosed our information practices below.

Information Collection and Use

Information Collection

Walch Education is the sole owner of the information collected on www.walch.com, www.walchcat.com, and www.walchprinting.com. This includes information pertaining to users' browsers, operating systems, and browsing paths through the web site. This information is gathered and processed by Google Analytics for the express purpose of improving your website experience.

Contact Forms

When contacting Walch, we ask for basic contact information about the company or person contacting us. For order forms, we collect contact information strictly for the purpose of sending you an invoice and contacting you regarding any questions or concerns with your order. For newsletters, we use this information to contact the user with new company newsletters, updates about the products on our site, and promotions for which there is an expressed interest.

Spam

As we ourselves receive thousands of spam messages a day, we maintain a zero-spam tolerance policy. Where possible, we deliver e-mail marketing through CAN-SPAM compliant senders such as Exact Target, MDR, or other reputable companies. These companies maintain strict policies, including termination of services if we violate CAN-SPAM legislation. Instructions for removal from these lists is included at the end of every message.

If we have contacted you outside of these services and you wish to no longer be sent e-mail, please contact customer_service@walch.com and include a copy of the original e-mail. We will immediately remove you from further communications.

Cookies

Our electronic store uses files called cookies while you visit. Our store cookies, hosted at and created for www.walch.com, are used to keep your shopping cart's contents available while browsing our site. While in the checkout, your personal information is stored in an encrypted format and immediately purged after checkout. Our store's functionality may be limited if you have cookies disabled.

Information Use

The information gathered on www.walch.com is very basic in nature. We may make our customer list available to a few very carefully screened companies. We understand if you prefer we not make your name available to others, and if you would prefer this, simply e-mail or mail your name and address as it appears on the back of your catalog (if applicable) to customer_service@walch.com and specify that you do not wish your information to be made available to others. Additionally, we view information about our visitors by viewing our log files, as described below.

Information Security

When collecting sensitive information during the checkout process, we use industry-standard SSL encryption to transmit your data to our server. Our SSL certificate has been issued by Starwood.

Once on our server, your financial information is transferred in encrypted form to our isolated fulfillment server to reduce the risk of data theft.

Log Files

Like most standard Web sites we use information from log files. This includes internet protocol (IP) addresses, browser type and version, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use this information to analyze trends, administer the site, track users' movement in the aggregate, and to gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking and site statistics utility called AWStats that uses log files to analyze viewing trends, and supplement this with information gathered via Google Analytics. AWStats does not create individual profiles for visitors and only collects aggregate data. It does not collect personal data, email addresses, credit card numbers, or other private information about individual users who access a Web site beyond those items discussed above. Likewise, data gathered by Google Analytics is restricted in the level of detail and to aggregate data only.

Communications from the Site

Upon request, we send users information required to access certain portions of our website. In addition, we will contact users who use various forms to request additional information about Walch Education.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

E-mail:
customerservice@walch.com

Phone:
1-800-558-2846 (Weekdays 9AM - 5PM Eastern Time)

Fax:
1-888-991-5755

Postal:
Walch Education
40 Walch Drive
Portland, ME 04103